Clancie Farrell

Support Worker

Armidale

A Bit About Me

I am a dedicated support worker with a passion for making a positive impact in the lives of others. With a strong foundation in caring and empathetic communication, I excel in providing supportive environments that help individuals gain confidence and independence.

In my spare time, I enjoy camping and exploring the great outdoors, which allows me to connect with nature while fostering personal growth. I also cherish spending quality time with my close friends and family, as these connections enrich my life and enhance my well-being.

I chose to become a support worker because I believe in the importance of making a difference in people’s lives. The opportunity to help others achieve their goals and enhance their independence is both rewarding and fulfilling.

One of the most gratifying aspects of my role is witnessing my clients laugh and smile. Knowing that I can bring joy to their day truly makes my work meaningful.

With a commitment to providing compassionate care and support, I am excited to continue my journey as a support worker, helping individuals lead happier and more independent lives.

Work Experience

2025 - 2026 - Timberliine

Customer Care Representative – Wholesale Sector

Delivered exceptional customer service to wholesale clients by promptly addressing inquiries, processing bulk orders, and resolving issues to ensure satisfaction and retention.

Managed order tracking, inventory coordination, and delivery scheduling in collaboration with warehouse and logistics teams.

Maintained accurate client records, pricing agreements, and account details to support smooth business operations.

Provided product knowledge, pricing updates, and promotional information to assist clients in making informed purchasing decisions.

Handled returns, exchanges, and credit requests in line with company policies, ensuring minimal disruption to client relationships.

Utilized CRM systems and ERP software to streamline communication, monitor order status, and generate performance reports.

2023 - 2025 Bunnings

Customer Service & Paint Specialist – Bunnings

Delivered exceptional customer service by providing tailored advice on paint products, colour matching, finishes, and application techniques.

Assisted customers with project planning, product selection, and accurate tinting using advanced colour-matching technology.

Maintained in-depth knowledge of paint brands, surface preparation, and safety requirements to ensure optimal results for customers.

Managed stock levels, merchandising displays, and promotional setups to maximise sales and enhance the shopping experience.

Resolved customer queries and complaints promptly, ensuring high satisfaction and repeat business.

Collaborated with team members across departments to meet store targets and uphold Bunnings’ service standards

2022 - 2023 - Petersons Winery

Waitress

Delivered exceptional customer service by taking orders, serving food and beverages, and ensuring guest satisfaction.

Maintained a clean and organized dining area, following health and safety standards.

Managed multiple tables efficiently in a fast-paced environment.

Bartender

Prepared and served a variety of alcoholic and non-alcoholic beverages to guests.

Maintained bar inventory, restocked supplies, and ensured compliance with responsible service of alcohol guidelines.

Created a welcoming atmosphere, engaging with customers to enhance their experience.

Housekeeper

Performed thorough cleaning of guest rooms, bathrooms, and common areas to high hygiene standards.

Managed laundry, linen changes, and restocking of amenities.

Reported maintenance issues promptly to ensure guest comfort and safety.